Operations Specialist

Brooklyn, New York


At 9AM you might be on the phone with one of our fulfillment partners discussing the introduction of a new product. Forty-five minutes later, you could be diving deep into shipping costs. You have a knack for strengthening relationships and a habit of looking at the data before suggesting a solution. Reporting directly to the Head of Operations and Supply Chain, your execution will have an integral part in delivering a first-class experience for our members. As part of the Operations team, you’ll collaborate with Supply Chain and Member Experience to ensure everything from the receipt of product at fulfillment centers to members receiving their monthly box, runs without a hitch. When issues (inevitably) arise, you embrace them, loop in the affected parties, offer paths forward and then come up with a plan on how to prevent the same issues moving forward. You’re nimble, organized, highly analytical and a fantastic communicator.


CORE RESPONSIBILITIES


  • Foster relationships with our fulfillment and last-mile delivery partners across the U.S., while prospecting new partnerships
  • Lead the on-boarding of fulfillment and last-mile partners
  • Constantly identify problems and opportunities within fulfillment/logistics and take on initiatives that help us continuously improve both internally and with our partners
  • Coordinate with the Growth and Supply Chain teams to maintain a sufficient amount of product in each of our fulfillment centers
  • Track, analyze and validate fulfillment and last mile expenses
  • Work closely with the Member Experience team to gather data from our members, report on fulfillment and shipping issues, and collaborate with our partners to improve performance week-after-week
  • Manage the prep and sending of orders to fulfillment centers, so our members can receive their boxes on-time and in excellent condition

QUALIFICATIONS


Requirements

  • Bachelor's Degree or 2 years of relevant experience in warehousing, e-commerce fulfillment, 3PL management or the seafood industry
  • Excellent relationship building skills
  • Proficiency in Excel/Google Sheets
  • Adaptable to new systems and processes
  • Ability to execute quickly and accurately
  • Excellent written and verbal communications skills
  • A willingness to learn and embrace uncertainty

Nice To Haves

  • A background in sustainability
  • Passionate about sustainable, wild-caught seafood
  • Working knowledge of SQL
  • Experience working with distributed, remote teams
  • A track record in eCommerce, supply chain operations, financial modeling and/or QA
  • Proficiency in languages other than English

NEXT STEPS


Sound like you? To apply for this opportunity, please send your résumé and a paragraph that describes what excites you about this position to [email protected] with "Your Name | Operations Specialist at WA" written in the subject line.