You have a keen attention to detail, are extremely organized, and possess the gumption to create, implement, and ensure compliance for new and/or current processes. Reporting to the Head of Operations, you will inject the FSQA and Complaint Management processes you create into everyday workflow, and have the same level of comfortability enforcing these programs with our suppliers and partners. In addition, you would directly communicate with key partners at our fulfillment centers and last mile logistics to remedy any outlier issues reported from our members. Every day, you will strive to develop more structure centered around creating the best and safest experience for our members.